Everyone, in just about every walk of life, is being impacted by new technology. In the home and at work data, algorithms, AI and robotics are beginning slowly but surely to change the way we engage our daily routines. In the FM sphere, data is ubiquitous and the opportunities for deploying technology to create more efficient and innovative services, seem boundless. But, what do the experts at the sharp end think? Our strategy paper captures the thoughts of a small group of senior property and FM professionals. Leaving the board aside for now, why is the Facilities Management (FM) sector currently struggling to innovate and lead the conversation.

  • Unsure of how best to use technology in the workplace
  • Change management, especially within organisations that have an ageing workforce
  • Technology is applied incorrectly – to the wrong people, to the wrong place, and to the wrong tasks
  • Younger generations should be brought into the decision-making process
  • End users are often the ones that discover new technologies first
  • Colleagues should be given more freedom with technology
  • Technology should always serve to benefit its main users and not just those in charge of the budget
  • Technology can complicate matters


Potential Benefits

$ 1.5 Trillion

Global saving of fully
optimised work environment

$ 243 Trillion

European savings of fully
optimised work environment

Even organisations with large amounts of real estate data can now get a solid lay of the land with relatively little effort and expense. In estate management, improved data processing power has made comparisons between different sites far easier, providing business leaders with an evidence-based approach. And the trend is a timely one, with a recent news piece detailing an international problem with wasted office space.

£ 11,000


£ 26,000


Annual “Cost per desk” range in the UK

To summarise, FMs current relationship with technology needs improving. We have identified three areas and what needs to done in order to address this.

  • Insight – FM and property professionals need intelligible, relevant and readily available access  to workplace data.
  • Optimisation – The data that workplace technology accrues must be actionable, showing how, when,  why tasks should be carried out, and by whom. This will help improve service and the buildings that  people occupy.
  • Attitude – Businesses must trust colleagues and their opinions more, while also taking bolder steps  with use of technology.

Understanding the connected workspace: 5 questions to ask

  1. How can technology improve FM and the built environment’s sustainability efforts?
  2. How can technology aid the industry’s resilience to change, challenge, and disruption?
  3. How can technology aid the FM and wider workplace experience?
  4. How can technology provide greater security to FM and the built environment?
  5. How can technology help FM improve worker wellbeing?
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