Case study: Fujitsu

The Challenge

Fujitsu’s UK estate encompasses over 40 buildings which include a number of high security data centres and government listed buildings.​

​Having chosen to consolidate security provision down to one, specialist provider, Mitie set about analysing and re-engineering processes and procedures to improve security, mitigate risk and create new efficiencies

Solution

n response to the challenge, Mitie set about analysing and re-engineering processes and procedures. This included a complete survey of the company’s security to identify opportunities to improve processes and introduce technology to support the static guard force, mitigate risk and improve overall efficiency.

Our dedicated customer mobilisation manager evaluated existing systems and developed bespoke standard operating procedures for the remote guarding delivery model, ensuring a fully integrated service from day one.

As part of this work we identified an opportunity to radically transform the way Fujitsu’s physical assets are guarded. Rather than deploy guards onsite as a matter of course, we established a clear case for integrating and enhancing monitoring systems and combining their usage with specialist guarding personnel. The guards validate and react to anomalies onsite, supported remotely from Mitec, our purpose-built disaster recovery and monitoring centre.

We also introduced a dedicated strategic account manager that works closely with risk and operational specialists to improve communication through a single point of contact.